Publications

Although many studies have investigated and reduced hallucinations in large language models (LLMs) for single-document tasks, research on hallucination in multi-document summarization (MDS) tasks remains largely unexplored. Specifically, it is unclear how the challenges arising from handling multiple documents (e.g., repetition and diversity of information) affect models outputs. In this work, we investigate how hallucinations manifest in LLMs when summarizing topic-specific information from multiple documents. Since no benchmarks exist for investigating hallucinations in MDS, we use existing news and conversation datasets, annotated with topic-specific insights, to create two novel multi-document benchmarks. When evaluating 5 LLMs on our benchmarks, we observe that on average, up to 75% of the content in LLM-generated summary is hallucinated, with hallucinations more likely to occur towards the end of the summaries. Moreover, when summarizing non-existent topic-related information, gpt-3.5-turbo and GPT-4o still generate summaries about 79.35% and 44% of the time, raising concerns about their tendency to fabricate content. To understand the characteristics of these hallucinations, we manually evaluate 700+ insights and find that most errors stem from either failing to follow instructions or producing overly generic insights. Motivated by these observations, we investigate the efficacy of simple post-hoc baselines in mitigating hallucinations but find them only moderately effective. Our results underscore the need for more effective approaches to systematically mitigate hallucinations in MDS. We release our dataset and code.

Utilizing large language models (LLMs) to rank a set of items has become a common approach in recommendation and retrieval systems. Typically, these systems focus on ordering a substantial number of documents in a monotonic order based on a given query. However, real-world scenarios often present a different challenge: ranking a comparatively smaller set of items, but according to a variety of diverse and occasionally conflicting conditions. In this paper, we define and explore the task of multi-conditional ranking by introducing MCRank, a benchmark tailored for assessing multi-conditional ranking across various item types and conditions. Our analysis of LLMs using MCRank indicates a significant decrease in performance as the number and complexity of items and conditions grow. To overcome this limitation, we propose a novel decomposed reasoning method, consisting of EXtracting and Sorting the conditions, and then Iteratively Ranking the items (EXSIR). Our extensive experiments show that this decomposed reasoning method enhances LLMs’ performance significantly, achieving up to a 14.4% improvement over existing LLMs. We also provide a detailed analysis of LLMs performance across various condition categories, and examine the effectiveness of decomposition step. Furthermore, we compare our method with existing approaches such as Chain-of-Thought and existing ranking models, demonstrating the superiority of our approach and complexity of MCR task. We released our dataset and code.

Remarkable performance of large language models (LLMs) in a variety of tasks brings forth many opportunities as well as challenges of utilizing them in production settings. Towards practical adoption of LLMs, multi-agent systems hold great promise to augment, integrate, and orchestrate LLMs in the larger context of enterprise platforms that use existing proprietary data and models to tackle complex real-world tasks. Despite the tremendous success of these systems, current approaches rely on narrow, single-focus objectives for optimization and evaluation, often overlooking potential constraints in real-world scenarios, including restricted budgets, resources and time. Furthermore, interpreting, analyzing, and debugging these systems requires different components to be evaluated in relation to one another. This demand is currently not feasible with existing methodologies. In this postion paper, we introduce the concept of reasoning capacity as a unifying criterion to enable integration of constraints during optimization and establish connections among different components within the system, which also enable a more holistic and comprehensive approach to evaluation. We present a formal definition of reasoning capacity and illustrate its utility in identifying limitations within each component of the system. We then argue how these limitations can be addressed with a self-reflective process wherein human-feedback is used to alleviate shortcomings in reasoning and enhance overall consistency of the system.